Policies

General

- Please allow 48 hours for a response due to our production schedule, this is a 2-man show.

- Order forms submitted on Thursday or Friday may be answered the following week.

- Orders that are placed within 7 days of their fulfillment date may be subject to rush order rates proportional to urgency.

- We reserve the right to require a deposit for any order; due upon receipt of the invoice. Deposits and/or 50% of the cake price are non-refundable in the event that a refund is requested. This is subject to the proximity of the fulfillment date and at the discretion of the owners.

- Please arrive at you scheduled pick-up time. No more than 10 minutes before, or after.

Give us a call if needed. (828) 838-8053

- We reserve the right to cancel, rescind, or refuse service to any individual or entity.

- Prices are subject to change without notice, based on increases to actual cost. For example, if we estimate the cost of a topper to be $20, and the actual cost is $50, we may adjust pricing accordingly.

- We are not responsible for damage to the cake and/or cake structures after it leaves our hands. Please drive with an abundance of caution when transporting a cake and understand that 3D/sculpted cakes may shift unexpectedly.

Wedding Orders

- It is preferred that a Wedding order be placed no sooner than two months from the Wedding date. If the date is sooner, we may work into our schedule as able.

- Our optional Wedding Cake Tasting Package includes 4 fully-decorated 4" cakes, serving 3-4 slices each. The cost begins at $95. Add-ons and upgrades are available.

- RBCS will not stage any cake in a location that we think will compromise the product. Whether the problem is heat, sunlight or other circumstances, we opt to place the cake in refrigeration - staging as much as able.

Allergen Information

It is the responsibility of the client to notify RBCS of allergies so we can ensure that you are getting a product that is mindful of yours or the guests' allergen needs. Products from Red Bird Cake Studio may have exposure to various nuts, wheat, gluten, dairy, eggs, coconut, and soy in the baking facility. We cannot cater to dye-allergies.

We DO NOT guarantee allergy-free products.

Communication

The Baker often communicates via email or phone to confirm the needs of the order, pick-up/delivery times, or specify any specialized information pertaining to the order itself. Please make sure the contact information is up-to-date and accurate.